Privacy policy
This Personal Data Protection Policy applies to any user (the “User”) of the website www.maisonpavane.com (the “Site”) and defines the conditions under which Arc-en-ciel d'intérieur, a simplified joint-stock company with its registered office at 7 Rue Jean Elysée Dupuy, 69410 Champagne-au-Mont-d'Or, registered with the Lyon Trade and Companies Register under number 522 758 028 (hereinafter “Maison Pavane”), collects, processes and uses the User’s personal data (hereinafter the “Personal Data”) in accordance with EU Regulation No. 2016/679 of 27 April 2016 on the protection of personal data.
1. ACCEPTANCE OF THE PERSONAL DATA PROTECTION POLICY
By continuing to browse the Site, the User is deemed to have accepted the Personal Data Protection Policy published on the Site.
2. COLLECTION OF PERSONAL DATA
2.1 Actions resulting in the collection of Personal Data
Personal Data may be collected when:
- creating a personal account on the Site,
- browsing the Site via cookies,
- transferring products to the shopping cart,
- requesting a return,
- using the online contact form on the Site,
- contacting customer service by any means of communication made available to the User, such as email, telephone or post,
- writing a comment or review about an item on the Site.
2.2 Nature of the Personal Data collected
Maison Pavane collects surnames, first names, postal addresses, email addresses, landline or mobile telephone numbers, dates of birth, decorating preferences, nature of purchases, information relating to orders and invoices, and Users’ browsing history on the Site.
Personal Data whose collection is strictly necessary for the provision of the service is marked with an asterisk.
3. PURPOSE OF PROCESSING PERSONAL DATA
Personal Data is collected and processed for the following purposes:
- Management of the customer account, shopping cart and orders in order to perform the contract entered into between Maison Pavane and the User,
- Management of payment and credit transactions in order to perform the contract entered into between Maison Pavane and the User,
- Management of delivery operations in order to perform the contract entered into between Maison Pavane and the User,
- Management of the customer relationship (telephone, email), order tracking, after-sales service, product returns and refunds in order to perform the contract entered into between Maison Pavane and a User,
- Recording of exchanges between customer service and the customer by telephone for the purpose of improving the service,
- Management of customer satisfaction (collection of customer reviews) for the purpose of improving the service,
- Prevention of fraud during order payment and management of unpaid amounts after an order in order to perform the contract entered into between Maison Pavane and a User,
- Sending targeted commercial offers by email after obtaining the User’s express consent,
- Measuring Site traffic after obtaining the User’s express consent,
- Sharing information with commercial partners for the performance of a contract entered into between a Customer and Maison Pavane or after obtaining the User’s express consent for commercial prospecting operations,
- Providing a marketplace enabling sellers other than Maison Pavane to offer their products,
- Statistical and analytical operations in order to improve knowledge of customers,
- Legal or regulatory requirements.
4. RECIPIENTS OF PERSONAL DATA
Only authorised persons within Maison Pavane may access Personal Data when such access is necessary to perform the contract entered into between Maison Pavane and the User.
Personal Data may also be transferred i) to partners who will process the Personal Data on their own behalf or ii) to processors who will process the Personal Data to provide the services entrusted by Maison Pavane, on behalf of and in accordance with Maison Pavane’s instructions.
the partners are:
- Marketplace sellers,
- Financing or credit institutions,
- Police authorities in connection with anti-fraud requests,
- Customs services in the event of delivery abroad,
- Commercial partners.
If the partners and processors are located outside the European Union, Maison Pavane ensures that they are located in a country offering an adequate level of protection or enters into agreements with them ensuring the confidentiality of and respect for Users’ rights, using the data protection clauses recommended by the European Commission.
5. RETENTION PERIOD
Personal Data is retained for the following periods:
- 5 years from the end of the relationship with the customer for Personal Data used to manage the customer relationship. The period begins either from the last order, the last login to the customer account, the last call to customer service, the sending of an email to customer service, a click on a hyperlink in an email sent by Maison Pavane, or the addition of products to the shopping cart without completing a purchase. At the end of this period, the customer’s data will be anonymised,
- 3 years for Personal Data used for promotional email campaigns,
- Invoices relating to purchases are retained for 10 years,
- Recordings of telephone conversations with customer service are retained for 3 years.
- 13 months for cookies.
6. USER RIGHTS
The User has the following rights:
- the right to object to the processing of Personal Data,
- the right to access Personal Data,
- the right to rectify Personal Data,
- the right to data portability,
- the right to restriction of the processing of Personal Data,
- the right to define directives concerning the retention, deletion and communication of Personal Data after the User’s death.
The User may exercise their rights by contacting Maison Pavane, Customer Service, 7 Rue Jean Elysée Dupuy, 69410 Champagne-au-Mont-d'Or, or via https://www.maisonpavane.com/pages/contact.
If no response is received, or if the response is unsatisfactory, the User may refer the matter to the CNIL.
7. PERSONAL DATA SECURITY MEASURES
Maison Pavane implements appropriate security measures to preserve the security and confidentiality of Personal Data and to prevent, in particular, its alteration, damage or loss, or access to it by unauthorised third parties.
Maison Pavane ensures that its processors comply with the rules relating to the protection of Personal Data.
8. PROMOTIONAL EMAILS
Maison Pavane complies with the provisions of Article L.121-20-5 of the French Consumer Code and Article L.34-5 of the French Postal and Electronic Communications Code, which provide for the collection of the User’s express prior consent before advertising is sent electronically (by email or SMS).
Thus, when creating an account on the Site, you are expressly asked to consent to receiving the Maison Pavane newsletter and offers by email, receiving offers from Maison Pavane’s partners to whom your contact details will be transferred, and receiving offers from Maison Pavane by SMS.
Maison Pavane will not send personalised solicitations by email if the User has not consented to them, unless the User is also a Customer and the products are similar to those already ordered. In any event, the User will have the right to refuse the sending of such personalised solicitations by clicking on a hyperlink in the email, by sending STOP by SMS to the number indicated therein, or by contacting customer service.
9. COOKIES
Maison Pavane may use “cookies” through the User’s browsing software. Cookies make it possible to identify the User’s computer during subsequent visits to the Site for technical purposes, to improve browsing on the Site and for statistical purposes.
Some cookies are essential for browsing the Site, particularly for the proper execution of the ordering process, and deleting them may therefore cause difficulties.
Cookies also make it possible to identify the parts of our Site that interest the User. Maison Pavane may then gain a better understanding of the User’s interests and provide you with information suited to the User’s needs. In particular, through our partner Google, you will find details of how your data is used at this link.
These “cookies” also prevent the User from having to provide information that the User has already supplied each time, as they store information provided at an earlier date.
The User may object to the storage of cookies by disabling this function in their browser settings as follows:
- For Mozilla Firefox:
- Select the “Tools” menu, then “Options”
- Click the “Privacy” icon
- Locate the “Cookie” menu and select the options that suit you
- For Safari:
- Select the “Safari” menu, then click “Preferences”.
- Select the “Security” tab, then click “Show Cookies”.
- Select the cookie to be deleted, then click “Delete”, or click directly on “Delete All”.
- For Microsoft Internet Explorer:
- Select the “Tools” menu, then “Internet Options”.
- Click the “Privacy” tab.
- Select the desired level using the slider.
- For Opera:
- Select the “File” menu > “Preferences”
- Privacy
- For Chrome:
- Select Google Chrome > Preferences in the menu bar.
- Click the Advanced Options tab.
- Click the Content Settings option in the “Privacy” section.
- In the “Cookies” tab, click Show Cookies and other site data.
- To delete all cookies, click Delete All.
- To delete a specific cookie, select the site that created the cookie in question, then the cookie. Next, click Delete.
- When you are finished, click Close.
- If you want Google Chrome to automatically delete cookies when you close the browser, in the “Content Settings” dialogue box, tick the box “Clear cookies and other site data when I close my browser”.
10. REUSE OF VISUAL CONTENT PUBLISHED ON SOCIAL MEDIA
Have you identified us in one of your visuals on social media?
You will find the terms of use for such visuals below.
- Which visuals may be used? :
- Only visuals for which we have requested permission to use from the author and to which the author has responded positively may be used.
- How and on which media may the visuals for which Maison Pavane has received permission to use from the author be used? :
- The permission to use means that Maison Pavane receives, for a period of 5 years from the date of agreement and within French territory, the irrevocable, royalty-free, fully paid-up, non-exclusive, transferable right to use the visuals on its web pages, social media pages, promotional emails and advertisements, and in other marketing, promotional and advertising initiatives, in all media known at present or developed in the future. No modification will be made to the original visual. Maison Pavane does not claim ownership of the visual and undertakes to credit the author on the medium on which the visual is used.
By these terms, the author of the visual declares that they hold all rights relating to their visual or, if the visual is subject to third-party property rights, including, for example, protection under copyright, trademark, patent, trade secret or other property-right laws, that the author of the visual possesses all licences, rights, consents and authorisations necessary to publish this visual and grant the rights granted to Maison Pavane, including the authorisation of all persons appearing in their visual; the author is not a minor, is legally authorised to publish the visual, and the visual is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful or offensive, and Maison Pavane’s use of the visual as described herein will not violate any other law.
By these terms, the author releases, discharges and agrees to hold harmless Maison Pavane and any person acting on its behalf from any liability related in any way to Maison Pavane’s use of the visual.
