Deux collaboratrices en réunion devant un grand tableau blanc mural dans un bureau lumineux et moderne – Maison Pavane

Satisfaction Guaranteed

A team that takes great care of you

At Maison Pavane, every customer is unique, and our priority is to make your experience as easy as can be. Our dedicated customer satisfaction team, based in Lyon, is here to guarantee you a 100% stress-free experience.

We make sure that every interaction is efficient, fast, and friendly in order to meet your needs precisely.

To answer you quickly and at any time, we have gathered the most frequently asked questions.

View the FAQ

Have a question or need some advice? Contact us!

2-year warranty

For us, quality isn't just a promise; it's a guarantee that gives you peace of mind and confidence throughout your purchase.

Every product is meticulously inspected and checked before leaving our workshops.

During its design, we carry out rigorous strength and durability tests, ensuring that your item will stand the test of time.

We also take particular care with the packaging of our products, ensuring that it is both neat and sturdy, providing optimal protection during transport so that your purchases arrive in perfect condition, ready to become part of your home.

An extraordinary service

An outstanding experience from ordering to delivery: 1/ I requested the removal of an old piece of furniture in exchange for ordering the new one: the removal team came 3 days after my request: helpful, smiling, and fast delivery drivers. I received my Tiki wardrobe within a few days, delivered by the company “Warning”: the delivery time slot was specified the day before; the slot was respected, and the delivery drivers were extremely considerate and just as friendly as the first team. A few words about the wardrobe: superb, beautiful wood, a warm artisanal look, and it even smells lovely!

Complete satisfaction

It was probably the best online furniture order so far: the chairs are even more beautiful in person, very well packaged, and delivery was super fast (3 days!!!!). I love the chairs; they seem sturdy, and the color is very lovely.

I am absolutely delighted with this chair…

I am absolutely delighted with this high chair! Assembly was simple, and the design is elegant and modern, fitting perfectly into our dining room.

Very good experience

Once the order has been placed, you are kept very well informed about what happens next. Email and SMS notifications indicate the delivery company, followed by an email and SMS to choose a time slot.
A great selection of furniture and excellent logistics!